Leading Indian textile company, Gimatex has become the first country in the world to launch a WhatsApp-based real-time order tracking system. Developed by its in-house tech team, this innovative system is designed to provide customers with constant updates on their orders from placement to delivery.

The new system was created to solve a persistent industry challenge: the lack of transparency and frequent communication delays between companies and their customers. According to Gimatex, the initiative aims to reduce wait times, improve customer satisfaction, and create a more transparent supply chain. The company's focus on integrating technology to enhance business processes is evident in the in-house development of the application.

Gimatex hopes this new tracking system will give it a competitive edge by keeping customers ‘always in the loop’ with real-time updates and notifications on their mobile devices. The company plans to roll out the service to all its customers in phases, believing that digital solutions are crucial for its future growth and continued market leadership.

Key features of this Gimatex WhatsApp Tracking System include real-time updates to customers on their order status, including dispatch and estimated delivery times, elimination in manual inquiries, cutting down on communication bottlenecks and improving efficiency, order tracking facility at every stage of the supply chain, thus building trust and confidence in the company.