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Zara starts charging a fee for product returns from UK online shoppers


Since last week, Zara started charging fees from online shoppers returning its clothes. As per a Fashion United report, the retailer charges £1.95 from customers returning items via a convenient third party drop-off point. The policy is being criticized by a handful of customers. However, others are appreciating the move as a positive step in reducing carbon footprint of returns.

The fee will be deducted from the final amount the customer receives if their return is accepted. Shoppers can return their purchases within 30 days from shipping date of their order from The items must have all their labels intact and be in perfect condition. Besides Zara , high street retailer Next has also started charging £2 per return, both if collected by Next or via a third party drop-off location.

According to Returns Solution Company ReBound, one in three items bought online is returned. Data from Nshift, a returns management company, estimates it costs £20 for a retailer to process an online return. Some companies, including online behemoth Amazon, have banned ‘serial returners’, who deliberately and often buy multiple items and return them at a later date.


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