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Intertek launches iCare to enhance transparency in India’s textile industry


A global leader in providing Total Quality Assurance services across industries, Intertek has launched the digital platform iCare in India, following its successful debut in Türkiye last November.

Offering a comprehensive solution for managing and monitoring the testing processes of textile manufacturers, Intertek addresses the longstanding issues of transparency and traceability in lab sample processing and testing. The platform leverages Intertek's unparalleled Science-based Customer Excellence Advantage to enhance the industry’s capability to deliver products to market.

 Driven by regulatory demands and evolving consumer expectations, the textile industry increasingly demands holistic, data-driven Total Quality Assurance solutions. iCare caters to these needs by providing real-time insights into sample status and progress through an intuitive interface. It boasts of features like chatbots and live chat that enable customers to interact seamlessly with Intertek experts and perform various actions, such as managing test requests and report downloads, all through one centralised digital platform accessible round the clock.

Sandeep Das, Regional Managing Director -South Asia and President -Global Softlines and Hardlines, says, iCare provides end-to-end traceability besides streamlining communication with technical experts, ultimately ensuring product quality, safety, and sustainability across the value chain.

Manu Gahlowt, Director, Softlines India, adds, Intertek's longstanding commitment to innovation and customer-centricity positions iCare as a user-friendly solution tailored to meet India's evolving textile industry needs.

iCare currently operates alongside Intertek's existing suite of Total Quality Assurance offerings, further empowering customers to benefit from comprehensive solutions. However, Intertek plans to extend iCare's services to other key textile markets such as Bangladesh and Vietnam.



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