Conducted in collaboration with SaveTheHighStreet.org, a nationwide survey by Spring & Autumn Fair reveals independent retailers across the UK are currently under severe pressure as customer footfall continue to dwindle, operational costs rise, and a sharp confidence in government support declines.
Gathering insights from over 250 independent retail businesses, the survey shows, over 50 per cent of independent retailers have considered closing their doors. The most significant challenges cited are reduced customer spending and footfall (63.4 per cent), intense competition from online giants (57.4 per cent), and escalating wage and employment costs (39 per cent). Rising rent (21.1 per cent), high business rates (14.7 per cent), and insufficient funding for high street regeneration (22.7 per cent) also remain major concerns.
A staggering 84 per cent of independent retailers lack confidence in the government’s initiatives to support them. With 89.4 per cent operating a single store and 86.3 per cent employing fewer than five people, these small operations are particularly vulnerable. Despite their resilience - with over 60 per cent trading for more than three years - many feel they are at a critical crossroads. Retailers are calling for immediate and targeted government action. The top requests include increased grants or funding for small businesses (39 per cent) and a freeze or reduction in business rates (26.7 per eent). They also highlight the need for local improvements like better high street infrastructure (49.4 per cent), more community events to drive footfall (49.8 per cent), affordable parking (46.6 per cent), and stronger marketing support (76.9 per cent). This isn't just a plea; it's a data-backed blueprint for revitalizing Britain's high streets.
The survey also underscores the vital, often unseen, role independents play in their communities. Over 64 per cent describe their shop as the ‘social heart’ of the area, offering personalized advice, special orders, and local expertise that national chains cannot. They also support vulnerable residents and preserve local character.
This data shows how much independent retailers are struggling, and also how much they matter, says Soraya Gadelrab, Event Director, Spring & Autumn Fair. Alex Schlagman, SaveTheHighStreet.org adds, it is critical to remove the barriers holding small retailers back.
